Privacy & Data Protection

This privacy policy explains how PlayMillion collects, uses and protects personal information when you create an account, play games or otherwise use our services. We take privacy seriously and aim to be clear about the types of information we hold, why we hold it and how you can manage your data.

Types of data we collect

Personal data

When you register an account we collect information that identifies you directly, such as your full name, date of birth, contact details, address and verified ID documents when required for identity checks. We also record account credentials and any correspondence you send to our support team.

Technical data

We collect technical information about the devices and browsers you use, your IP address, device identifiers, connection details and log data. This helps us deliver the service, maintain security and improve site performance on desktop and mobile.

Transactional data

Transactional data covers deposits, withdrawals, gameplay activity, bet history, bonus usage and loyalty points. We also keep records of payment method details as needed to process transactions and meet anti-fraud and regulatory checks.

How we use your information

We use your data to operate your account, process payments, run identity and affordability checks, prevent fraud and comply with legal obligations. Data is used to provide customer support, to personalise your experience where appropriate, and to analyse service usage so we can improve features and performance. Where we use data for marketing, we will do so only with your consent or where otherwise permitted by law.

Data protection and storage

We store personal information on secure systems and protect it using appropriate technical and organisational measures, including encryption and access controls. Access to personal data is limited to staff and authorised third parties who need it to perform services. We retain data only for as long as necessary to fulfil the purposes set out in this policy and to comply with legal and regulatory requirements.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, analytics and to remember your preferences. Third-party analytics and advertising partners may also place cookies when you visit our site. You can manage cookie settings through your browser and via our cookie consent tool. Disabling certain cookies may affect site functionality.

Information sharing and third parties

We share personal information with third-party service providers that support our operations, such as payment processors, identity verification and fraud prevention services, hosting and analytics providers, and legal or regulatory authorities where required. We require these partners to safeguard your data and only process it for specified purposes.

Your rights

You have rights over your personal data, including the right to access, correct, restrict or delete information we hold, and to object to or restrict certain processing. You may also request data portability where applicable. To exercise your rights, contact our support team through the website. If you are not satisfied with our response, you may complain to the Information Commissioner’s Office.

Access, correction and deletion

To request access, correction or deletion we will verify your identity and process your request in line with legal requirements. Some information may be retained where necessary for legal, regulatory or legitimate business reasons, such as transaction records and anti-fraud evidence.

Privacy policy updates

We may update this policy from time to time. Material changes will be published on this page and we will notify you through your account where appropriate. Please review this policy periodically to stay informed about how we protect your information.