Terms and Conditions

These terms set out the rules that apply when you use PlayMillion. They explain our relationship with you, your responsibilities as an account holder and the basic operating principles of the site. By registering and using our services you accept these terms and any separate rules that apply to promotions, games and payments.

Account responsibilities

You are responsible for keeping your account details secure, including your username and password. Only one account is permitted per person, household and payment method unless we agree otherwise. You must provide accurate and up-to-date personal information and notify us of any changes. We may suspend or close accounts where information is incomplete, inaccurate or where we reasonably suspect fraud, abuse or any breach of these terms.

Eligibility requirements

To open an account you must meet the legal age and local requirements that apply where you live. You must not register if you are excluded from gambling under local law or if you are self-excluded via a recognised scheme such as GAMSTOP. We operate with territory restrictions; if your country is listed as restricted in our full T&Cs you will not be permitted to register or play.

Acceptable platform use

Our services must be used for lawful, personal entertainment only. You must not attempt to manipulate games, use automated systems, collude with other players or engage in money-laundering activities. Any behaviour we deem abusive, fraudulent or designed to exploit promotions may result in forfeiture of winnings, account suspension and further action.

General bonus and promotion rules

Promotions are subject to specific terms shown alongside each offer. Unless stated otherwise, all bonuses and free spins require opt-in, may carry wagering requirements and are subject to game-weighting and maximum bet rules. Only one welcome offer is available per customer, household and IP unless explicitly stated. We reserve the right to refuse or remove a promotion and to reclaim bonus funds if we suspect abuse.

Deposits and withdrawals

Payments must be made using a payment method in your name. Deposits are credited according to the chosen provider’s processing times. Withdrawals are subject to verification and may be processed to the original payment method where possible.

Verification checks

Before processing withdrawals we may require proof of identity, age and address and may request additional documentation to comply with regulatory and anti-money-laundering obligations. Withdrawal requests may be held while checks are completed.

Payment limits

We apply minimum and maximum transaction limits and may impose account-level limits, daily or monthly caps and bet-size restrictions. Large wins may be paid in instalments at our discretion and in line with our T&Cs.

Dispute resolution

If you have a complaint, please contact our customer support team with full details so we can investigate promptly. We aim to resolve disputes directly; if we cannot reach an agreement you may refer the matter to the relevant licensing authority or an independent dispute resolution service where one is available in your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Updated terms will be published on the site and, where appropriate, notified to account holders by email or site notice. Continued use of the service after publication of changes constitutes acceptance of the revised terms, so please review them regularly.